Health insurance reimbursement with Mobi-Roll

How the supply process works

① Order the Mobi-Roll MR22 online

You can place your order immediately – even without a prescription.

Orders placed by 10:00 a.m. on working days are generally dispatched on the same day.

Please order the following model: Mobi-Roll MR22

We also offer various equipment packages and comfort options, including:

◉ Forearm crutch holders

◉ Different seat options

◉ 12-inch CC pneumatic tyres

These additional components can be ordered together with your Mobi-Roll.

Please note:

German statutory health insurance providers generally cover only the basic version of the medical aid.

Additional components are usually regarded as comfort features or optional equipment and are therefore often not covered.

However, these are one-off additional payments for the respective upgrade only.

② Select the rental period

Please select the anticipated rental period in accordance with your doctor’s recommendation.

You can conveniently extend the rental period online by the week at any time before it expires.

③ Fast dispatch by Mobi-Roll

Your Mobi-Roll is dispatched fully assembled.

◉ No assembly required

◉ Ready for immediate use

◉ Orders placed by 10:00 a.m. on working days are generally dispatched on the same day

Please note: Delays caused by the shipping service provider are outside our control.

Important

Please make sure you keep the shipping box.

The box contains your Mobi-Roll and a red envelope with:

◉ A copy of the invoice

◉ A return label

◉ A confirmation of receipt/handover form

④ Ask your doctor to issue a prescription

The prescription must include:

◉ Diagnosis

◉ Rental period

◉ “Mobi-Roll knee scooter”

◉ German medical aid number 22.50.02.0002

◉ Doctor’s stamp and signature

The following additional information on the prescription is very helpful:

A note from the doctor explaining why forearm crutches cannot be used or can only be used to a limited extent, for example due to:

◉ Wrist problems

◉ Shoulder problems

◉ Pain

◉ Balance problems

Further processing

Several hundred cases are already processed through German statutory health insurance providers each year.

Our billing partner has the necessary contracts and agreements to settle claims with statutory health insurance providers.

All further processing is handled directly by our billing partner.

How does reimbursement work?

All further processing and communication take place directly between the health insurance provider, the insured person and our billing partner.

Responses and decisions from the health insurance provider are generally sent simultaneously to the insured person and our billing partner.

Once reimbursement has been received from the health insurance provider, payment is generally transferred to the insured person within approximately two weeks.

Important information

Information provided by health insurance providers over the telephone is often incomplete or incorrect.

For example, it may be claimed that:

✖ Mobi-Roll is not eligible for reimbursement
✖ Mobi-Roll does not have a medical aid number
✖ Coverage is not possible

These statements are incorrect.

Mobi-Roll has been officially listed as a medical aid since December 2023.

German medical aid number: 22.50.02.0002

We therefore recommend following the procedure described above and refraining from making preliminary enquiries by telephone.

Important final information

Please do not contact Mobi-Roll to enquire about the processing status.

For data protection reasons, all information and responses from the health insurance provider are communicated directly and simultaneously between the health insurance provider, the insured person and our billing partner.