How much does shipping cost, and how quickly will my order be dispatched?

For shipping costs within and outside Germany, please refer to the relevant shipping cost group or the shipping rates table on our “Shipping terms and costs” page.

• Processing: Orders received by 9:00 a.m. on working days are generally dispatched the same day.
• Delivery time: One to three working days with DHL.

Are all products brand new?

We distinguish between products for purchase and products for rental:

• Products for purchase: Only unused, brand-new products.
• Rental products: Both new products and workshop-inspected rental models.

The handlebar, seat or knee pad is unstable. What should I do?

When installing the component, please ensure that:

• The plastic washer is positioned correctly.
• Half of the hexagon bolt head is recessed into the hexagonal opening in the frame.

You can find an illustrated guide here.

How do I operate the parking brake?

Both brake levers act on the rear wheels and can be operated with one hand.

To engage the parking brake: Pull the brake lever and press the locking pin down. Then release the brake lever. The lever will remain in the applied position.

To release the brake: Briefly pull the brake lever. The locking button will spring upwards and release the brake.

Model-specific information:

• MR22 and MRSeating: The brake functions only as a parking brake. Braking while moving is not possible.
• MRB, MRW, MRW25 CC and MRCC: Equipped with a drum brake for safe braking while moving.

You can find an illustrated guide here.

There is too much pressure on my knee. Am I using the Mobi-Roll incorrectly?

When used correctly, the pressure on your knee should remain low:

• The Mobi-Roll is a walking aid, not a vehicle.
• Move in a way that resembles normal walking, alternately shifting your weight between your healthy foot and the Mobi-Roll.
• Avoid continuously placing your entire body weight on the knee pad.
• Discomfort usually occurs when the healthy foot is used only lightly to propel yourself forwards.

You can watch a short video demonstrating the correct walking technique here.

Is collection or an on-site viewing possible?

Yes. You can inspect and test the Mobi-Roll at our premises. Purchasing it on site is also possible by prior arrangement.

• Appointment: Please contact our hotline.
• Opening hours: Monday to Friday, 9:00 a.m. to 1:00 p.m.

Can I terminate my MR22 rental early?

To request early termination as a goodwill arrangement, you must contact us in writing at info@mobi-roll.de.

A written application is required and will be reviewed and assessed individually.

We can only consider applications containing a detailed explanation. You must demonstrate an urgent need to shorten the rental period and explain why the Mobi-Roll can no longer be used in any way.

Important information:

• The rental period cannot be shortened if the case has already been submitted to the health insurance provider. This applies to all rentals of the MR22 knee scooter with German medical aid number 22.50.02.0002.
• No early termination due to refusal of reimbursement: The rental agreement remains valid regardless of whether the health insurance provider refuses to reimburse the costs. Early termination for this reason is excluded.
• Processing fee: A fee of €25.00 is charged if the rental period is shortened.
• Terms and conditions: According to Section 2(4) of our General Terms and Conditions, early termination of the rental period is generally not provided for.
• The minimum rental period is four weeks.